CUSTOMER BACKGROUND

Queen Alia International Airport (QAIA) in Amman, Jordan, is a major hub for international travelers. The duty-free shops at QAIA cater to a diverse clientele, offering a wide range of products from luxury goods to everyday items. As a critical player in providing high-quality services to international passengers, the duty-free shops at QAIA are committed to enhancing the shopping experience through innovative solutions. This case study explores how the implementation of the N950 POS device, developed by Newland Payment, has revolutionized the operations and customer service of duty-free shops at QAIA.

CHALLENGE AND NEWLANDNPT SOLUTIONS

Duty-free shopping at international airports like QAIA involves unique challenges, including handling a high volume of transactions efficiently, catering to diverse payment preferences, and ensuring seamless operations to enhance customer satisfaction. Below are some of the key challenges and how the N950 POS device addresses them.

1.Cumbersome Transaction Processes

Duty-free shops often deal with high transaction volumes, especially during peak travel times. Traditional transaction processes can be slow, leading to long waiting times and customer frustration. The N950 POS device addresses this issue with its high-speed performance. Equipped with a Cortex Quad-core A53, 2.0GHz processor, and running on Android 12, the N950 ensures fast and efficient transaction processing, significantly reducing wait times. Its 5.99-inch HD touchscreen provides optimal viewing and user interaction, making it easy for staff to operate and customers to complete transactions quickly.

2.Payment Versatility and Flexibility

With the increasing diversity in payment preferences among international travelers, duty-free shops need to offer a wide range of payment options. The N950 POS device excels in this area by supporting all payment methods, including chip and PIN, contactless cards, NFC, and QR-code-based wallets. This versatility ensures that the duty-free shops can cater to the payment preferences of a global customer base, enhancing customer satisfaction and loyalty.

3.Connectivity and Mobility

In an airport setting, connectivity, and mobility are crucial for maintaining seamless operations. The N950 supports fast and secure data transmission via Bluetooth 2.1/5.0, WiFi, and 4G, allowing for transactions anytime, anywhere within the airport. This connectivity ensures that the POS devices can be used in various locations within the duty-free shops, providing flexibility and convenience for both staff and customers.

4.Efficient Inventory Management

Accurate inventory management is essential for the smooth functioning of duty-free shops. The N950's advanced camera capabilities, including a standard 5 MP rear camera (optional 8 MP) and front 0.3 MP camera (optional 2 MP), facilitate quick 1D or 2D barcode scanning. This feature improves inventory tracking, reduces errors, and streamlines the restocking process. By integrating inventory management with the payment process, the N950 helps duty-free shops maintain optimal stock levels and minimize waste.

5.Battery Life and Durability

The duty-free shops at QAIA operate round-the-clock, requiring POS devices with reliable battery life. The N950 offers a standard 3.6V/5200mAh battery, with an optional upgrade to 3.6V/6600mAh, ensuring continuous 24/7 usage. This durability ensures that the POS devices remain operational during high-traffic periods, preventing any disruptions in service.